Knowledgebase : Spam
Acceptable Use Policy for Inbound and Outbound Email
This article has been migrated to our Help System HELP SYSTEM URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/Other_Features/Acceptable_Use_Policy_for_Inbound_and_Outbound_Email
How to tune Proofpoint Essentials' Spam detection
The Proofpoint Essentials default Spam settings should be suitable for most situations, but there are cases where some manual influence can help the system in making better decisions.  For example, marketing newsletters can be problematic in that the engi...
What is the difference between Spam and Opt-in Email?
QUESTION: What is the difference between Spam and Opt-in Email? ANSWER: Customer-submitted messages help us to improve our spam models by providing us access to a wide variety of spam and valid mail data. Sometimes, customers are not certain whether a...
Adding a Spam-reporting footer to inbound email
To add Proofpoint's 'Easy-spam-reporting disclaimer' footer to inbound mail, follow these simple steps: * When logged into the Proofpoint Essentials interface, click on the SPAM TAB under company or user settings (depending on which level you wish to e...
Anti-Spoofing Tool for Essentials
This rule is designed to quarantine external inbound message that appear to come from your organization. This tool will only work if you deliver your internal e-mail from your domain locally. If you receive e-mail from an external source using your domain...
Customer suddenly started receiving an inordinate amount of unwan...
This article has been migrated to our Help System HELP SYSTEM URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/Other_Features/Users_bombarded_with_unsolicited_email_as_result_of_email_bomb
Does Proofpoint Essentials monitor outbound email as spam?
Proofpoint Essentials does filter outbound email for SPAM. If a message is not delivered it will be recorded in the Email Logs and can be released to the intended recipient. Please note that similar messages of this nature are likely to be quarantined in ...
False Positive and False Negative Reporting
This article has been migrated to our Help System HELP SYSTEM URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/110_logs/False_Positive_and_False_Negative_Reporting
Google Apps email being caught as spoof
Remember to enter/edit Page Settings (Summary text, Stage classification, tags) and Page Restrictions as required. OVERVIEW Google may route "internal" mail externally causing an issue with Proofpoint Essential's spoof protection. There are two options...
Inbound sender DNS check option
The Inbound sender DNS check option provides an additional layer of protection against spam and helps ensure that inbound messages that might not have a destination to bounce to are not allowed in. The proper step to address this is to get the sender to p...
Options for handling Bulk Mail
WHAT IS BULK EMAIL? Email that is sent to a large list of recipients who have either directly or passively agreed to receive communications from the sender or senders. Proofpoint Essentials does not ordinarily quarantine legitimate bulk-email. In some c...
Proofpoint Dynamic Reputation (PDR) listings and removal
This article has been migrated to our Help System HELP SYSTEM URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/Other_Features/Proofpoint_Dynamic_Reputation_(PDR)_IP_blocklisting_and_IP_adress_removal
Quarantining suspected spoof or imposter emails
This article has been migrated to our Help System HELP SYSTEM URL:  https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/Other_Features/Quarantining_suspected_spoof
Remove your IP from SORBS
This article has been migrated to our Help System Help System URL:  https://help.proofpoint.com/Proofpoint_Essentials/Knowledge_Base/Support/Removing_IP_address_from_SORBS
Report spam from Email Logs
This article has been migrated to our Help System HELP SYSTEM URL:  https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/110_logs/Reporting_Spam_from_Email_Logs
Spam email still gets through to users
Proofpoint Essentials is powered by Proofpoint’s MLX machine learning technology. This solution examines and filters millions of possible spam attributes in every email including message envelope headers and structure, email images, email sender reputatio...
Spam Settings Explained
SPAM SETTINGS Spam settings can be adjusted from the Spam tab under Company Settings. Most of these same settings can also be set from the Spam tab under each individual User (or Functional Account). The spam engine behavior is actually based on each ind...
Spam stamp & forward settings
HOW TO CONFIGURE PROOFPOINT ESSENTIALS SPAM STAMP FEATURE If this option is enabled, Proofpoint Essentials will still filter messages for spam. However, instead of moving suspected spam to the quarantine, a configurable text value (default: “***Spam***”...
Terminology
This article has been migrated to our Help System HELP SYSTEM URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/110_logs/Mail_Classification_Terms_and_Definitions
Why are emails with javascript (.js) attachments being blocked?
This article has been migrated to our Help System HELP SYSTEM URL: https://help.proofpoint.com/Proofpoint_Essentials/user_topics/080_disclaimers/Disclaimer_Not_Appearing_on_Outbound_Emails