Knowledgebase
8AD Sync
1Anti Virus
1API
9Automation Settings
1Azure Sync
1Branding
6Digest
5Email Archive
3Emergency Inbox
10Encryption
52Inbound Mail Flow
2Instant Replay
7Legacy Email Archive
5Licensing
11Logs
1McAfee Migration
54Outbound Mail Flow
49Provisioning
5Reporting
1Social Patrol
20Spam
1Templates
2URL Defense
24User Interface
11User Management
White-labeling
Knowledgebase : Provisioning
This KB article assumes that an organisation account has been created
in Proofpoint Essentials, and a privileged user account exists and is
being used to manage this organisation. If you have a question related
to POP or IMAP, please see the knowledge bas...
This article has been migrated to our Help System
HELP SYSTEM
URL: https://help.proofpoint.com/Proofpoint_Essentials/Knowledge_Base/Set-Up/Proofpoint_Essentials_Data_Center_Information
This article has been migrated to our Help System
HELP SYSTEM
URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/030_domains/Proofpoint_Essentials%3A_Verify_your_domain
In order to register a domain for email relay within Proofpoint
Essentials, you will need verify ownership of the domain.
STEP 1: CREATE YOUR DOMAIN IN PROOFPOINT ESSENTIALS
* Login to Proofpoint Essentials
* Click on _Company Settings_
* Click ...
This KB article will be for creating user accounts after the domain
has been created [Setup Step 1]
[http://support.proofpointessentials.com/index.php?/Knowledgebase/Article/View/17/11/setup-step-1-instructions-for-activating-proofpoint-essentials-for-a-d...
Use the statements in bold text below as a guide to choose the
scenario most applicable to you.. They are listed in order or
preference:
IF YOU HAVE CONTROL OVER YOUR MAIL SERVER AND IT'S FIREWALL, make sure
that it can receive incoming SMTP (TCP port ...
Redirecting customers MX records to point towards Proofpoint
Essentials is crucial to the successful deployment of the solution and
ensures all email is both filtered and delivered.
Since we cannot do this for you, it will be necessary to contact your
h...
This article operates on the basis that the organization in question
has an active account in Proofpoint Essentials, is using our inbound
email service, and has its user email addresses registered in our
Interface.
IMPORTANT NOTE: If you activate Essen...
This article is to consolidate links to features available based on
package level and how to configure them.
Available features can be enabled under COMPANY SETTINGS > FEATURES
ALL PACKAGES:
Spam Settings
[http://support.proofpointessentials.com/ind...
This article has been migrated to our Help System
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URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/040_usersandgroups/Active_Directory_Port_Settings
This article has been migrated to our Help System
HELP SYSTEM
URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/040_usersandgroups/02_synching_users_and_groups_from_active_directory
[https://help.proofpoint.com/Proofpoint_Essen...
This article has been migrated to our Help System
HELP SYSTEM
URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/030_domains/Adding_a_new_domain_to_an_existing_organization_account
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HELP SYSTEM
URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/090_filtersandsenderlists/How_to_Add_MailChimp's_IPs_to_your_Safe_Sender_List
We recommend consulting your service provider or internal IT to
set-up Blackberry Enterprise servers or the newly implemented OMA
service from hosted Blackberry providers to work with the Proofpoint
Essentials service.
AUTO-FORWARDING TO AN EXTERNAL DOM...
When moving from one filtering service to another, or setting up for
the first time, there are steps to include when setting up Proofpoint
Essentials that may be forgotten outside of our standard steps.
Remember to add in our IP ranges
[http://support.p...
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URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/000_gettingstarted/CIDR_Breakdown_for_148.163.128.0%2F%2F19
This article has been migrated to our Help System
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URL: https://help.proofpoint.com/Proofpoint_Essentials/CIDR_Breakdown_for_185.132.180.0%2F%2F22_and_185.183.28.0%2F%2F22
This article has been migrated to our Help System
HELP SYSTEM
URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/150_emailarchive/Configuring_Office_365_Remote_Journaling
PRE-REQUISITE
These instructions are for the current archive service, not the legacy
archive.
JOURNALING IN EXCHANGE 2013/2016
Exchange 2013/2016 provide multiple methods for journaling
including:
* Remote (SMTP) journaling
* A copy of all emai...
The following settings can be found under Company Settings -> Account
Settings.
CUSTOMER STATUS SETTINGS
These settings will allow you to better manage and administrate
customer accounts to your business requirements.
The options available within t...
For the smoothest deployment possible, you should go through the
following four phases:
1. ACTIVATION
This gives you access to the Administration Console, with one
administrative account, one organization, and one server.
2. PILOT
Add a small gr...
OVERVIEW
Digests are used to allow end users to easily view a list of emails
that have been quarantined.
USER DIGEST
The digest allows users to take the following actions when viewing a
quarantined email:
RELEASE ONCE
Allows user to release a speci...
This article has been migrated to our Help System
HELP SYSTEM
URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/000_gettingstarted/Disable_Welcome_Emails
This article has been migrated to our Help System
HELP SYSTEM
URL: https://help.proofpoint.com/Proofpoint_Essentials/user_topics/080_disclaimers/Disclaimer_Not_Appearing_on_Outbound_Emails
This article has been migrated to our Help System
HELP SYSTEM
URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/010_customize/016_setupdisclaimers/Disclaimers_on_Proofpoint_Essentials
This article has been migrated to our Help System.
HELP SYSTEM URL: https://help.proofpoint.com/Proofpoint_Essentials/user_topics/070_senderlists/Does_Proofpoint_Essentials_Support_IPV6_Addresses
This article has been migrated to our Help System
HELP SYSTEM
URL: https://help.proofpoint.com/Proofpoint_Essentials/Email_Spoofing
Once an account is completely setup on Proofpoint Essentials User
Interface according to the getting started guide found, the
partners/customers should wait until the top of the 30 minutes for the
changes to update across Proofpoint Essentials Network bef...
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HELP SYSTEM
URL: https://help.proofpoint.com/Proofpoint_Essentials/Functional_Accounts_Not_Receiving_Emails
This article has been migrated to our Help System
HELP SYSTEM
URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/040_usersandgroups/What_Are_Groups_and_Functional_Accounts
This article has been migrated to our Help System
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URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/040_usersandgroups/How_To_Add_and_Manage_Users
This article has been migrated to our Help System
HELP SYSTEM
URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/How_to_configure_inbound_relaying_on_Office_365
Situation
The following steps should be taken to route email outbound from
Office 365 to Proofpoint Essentials. These steps will help you
provision/setup outbound mail-flow
Solution
* Configure Outbound Relaying on Proofpoint Essentials
* C...
This article has been migrated to our Help System
HELP SYSTEM
URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/Other_Features/How_to_create_a_ticket_in_the_Proofpoint_Essentials_Support_portal
NOTIFICATIONS
Proofpoint Essentials allows organizations to localize and customize
the content of end-user system emails
including the welcome email, password reset email and the quarantine
digest. Content can be localized for the
following languages:
•...
Channel Admins and Organization Admins can change the contents of the
default Proofpoint Essentials notifications emails as they would
desire to be. These notifications emails are user’s “WELCOME”,
“PASSWORD RESET" and “DIGESt”.
CHANNEL ADMINS:
* Lo...
INTERMEDIA SENDING SERVERS
If you are an Intermedia customer you will need to add each of the
below IP Addresses in as sending servers via the Essentials UI.
*_THESE ARE INTERMEDIA’S IPS AS OF NOVEMBER OF 2017. ESSENTIALS
SUPPORT WILL NOT BE MONITORIN...
This article has been migrated to our Help System
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URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/040_usersandgroups/Is_it_possible_to_convert_a_user_account_to_a_functional_account%3F
Customers who have configured a masquerade domain on a virtual SMTP
server may experience problems sending outbound emails through the
Proofpoint Essentials platform. Proofpoint Essentials does not support
the use of masquerade domains - this is because e...
WHAT IS PROOFPOINT ESSENTIALS EMAIL MANAGEMENT PLATFORM?
The service accepts and processes mail on behalf of its' subscribing
customers. It passes safe traffic on and captures viruses, spam or any
malicious content based on the unique set preferences of...
SITUATION
SMTP Discovery (another way to provisioning new users) allows email to
be relayed to non-licensed users. Users become licensed-users when
manually added within a span of 30 days, a specified number of valid
messages are received for that uniq...
Choosing the SMTP Discovery method to add customer accounts will
require a certain amount of on-going management attention and
administration to ensure accounts are up to date and license balances
are accurate.
To make this process more manageable for y...
HOW TO CONFIGURE PROOFPOINT ESSENTIALS SPAM STAMP FEATURE
If this option is enabled, Proofpoint Essentials will still filter
messages for spam. However, instead of moving suspected spam to the
quarantine, a configurable text value (default: “***Spam***”...
The Access Control page is used to limit the permissions of a system
role that is assigned to a user who has rights to access Proofpoint
Essentials. There are 5 roles available to Proofpoint Essentials users
and they operate with the following permission ...
SITUATION
When a subscribing organization is using the Proofpoint Essentials
service the minimum configuration is that one single domain is
filtered by the Proofpoint Essentials service and adding users to the
Proofpoint Essentials interface is an esse...
Proofpoint Essentials filters email for viruses and spam, along with
some admin/user defined rules. The service is cloud based (no on
premise hardware) and acts as a go-between the internet and your mail
server. This is accomplished by modifying the mail ...
This article has been migrated to our Help System
HELP SYSTEM
URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/Other_Features/Using_Zix_with_Proofpoint_Essentials
Once a new user has been registered on the system, the user would
typically receive a welcome email containing their login details for
the Proofpoint Essentials Interface.
If they have not received a welcome email it may be because your
default new user...
This article has been migrated to our Help System
HELP SYSTEM
URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/hostedemailservices/Why_is_SPF_check_failing_with_Office_365
[https://help.proofpoint.com/Proofpoint_Essentials/Adm...