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8AD Sync
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8Automation Settings
1Azure Sync
1Branding
6Digest
5Email Archive
3Emergency Inbox
10Encryption
52Inbound Mail Flow
2Instant Replay
7Legacy Email Archive
5Licensing
11Logs
McAfee Migration
52Outbound Mail Flow
48Provisioning
5Reporting
1Social Patrol
20Spam
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23User Interface
11User Management
White-labeling
Knowledgebase : Outbound Mail Flow
This article has been migrated to our Help System
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URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/Other_Features/Acceptable_Use_Policy_for_Inbound_and_Outbound_Email
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https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/110_logs/'552_5.3.4_Message_size_exceeds_fixed_maximum_message%E2%80%99_even_though_Email_size_is_less_than_max_rec...
This article operates on the basis that the organization in question
has an active account in Proofpoint Essentials, is using our inbound
email service, and has its user email addresses registered in our
Interface.
IMPORTANT NOTE: If you activate Essen...
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URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/040_usersandgroups/Outbound_mail_rejected_-_554_5.7.1%3A_Relay_access_denied
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URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/090_filtersandsenderlists/How_to_Add_MailChimp's_IPs_to_your_Safe_Sender_List
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URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/110_logs/Troubleshooting_Mail_Flow_Issues
The bounceback is required to investigate the logs of the destination
SMTP server. Problems of this nature are usually a poor quality SMTP
server, a broken firewall or router in place between our servers and
the destination server (dropping ICMP packets, ...
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URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/110_logs/Bounces_and_Deferrals
This article has been merged with another article and migrated to...
https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/030_domains/Adding_management_domains/Understanding_Domains
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URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/000_gettingstarted/TLS_Certificate_Authority_for_Proofpoint_Essentials_Outbound_Email
When moving from one filtering service to another, or setting up for
the first time, there are steps to include when setting up Proofpoint
Essentials that may be forgotten outside of our standard steps.
Remember to add in our IP ranges
[http://support.p...
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URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/090_filtersandsenderlists/Filter_mail_from_a_specific_Country_of_Origin
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URL: https://help.proofpoint.com/Proofpoint_Essentials/user_topics/080_disclaimers/Disclaimer_Not_Appearing_on_Outbound_Emails
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URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/010_customize/016_setupdisclaimers/Disclaimers_on_Proofpoint_Essentials
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URL: https://help.proofpoint.com/Proofpoint_Essentials/user_topics/DKIM_and_DMARC
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URL: https://help.proofpoint.com/Proofpoint_Essentials/Knowledge_Base/FAQs/Data_Loss_Prevention_(DLP)_FAQs/DLP_-_Credit_Cards
This article has been migrated to our Help System.
HELP SYSTEM URL: https://help.proofpoint.com/Proofpoint_Essentials/Knowledge_Base/FAQs/Data_Loss_Prevention_(DLP)_FAQs
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URL: https://help.proofpoint.com/Proofpoint_Essentials/How_to_Create_Custom_DLP_Filter_Policy_Rule
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https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/Other_Features/Data_Loss_Prevention_(DLP)_-_What_are_Smart_Identifier's_and_How_to_Use_Them
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URL: https://help.proofpoint.com/Proofpoint_Essentials/Knowledge_Base/FAQs/Data_Loss_Prevention_(DLP)_FAQs/DLP_-_SSN?mt-draft=true
This article has been migrated to our Help System
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URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/110_logs/Proofpoint_Essentials_Attachment_Size_Limits
Proofpoint Essentials does filter outbound email for SPAM. If a
message is not delivered it will be recorded in the Email Logs and can
be released to the intended recipient. Please note that similar
messages of this nature are likely to be quarantined in ...
This error occurs when the customer in question has the 'Enable email
relay' option switched on and someone tries to send email to a
recipient address that is not registered with Proofpoint Essentials
AND the recipient domain is configured in Proofpoint E...
This article has been migrated to our Help System.
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https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/110_logs/Common_Error_Codes_found_in_Message_Details
[https://help.proofpoint.com/Proofpoint_Essentials/Administrat...
When an outbound email has been blocked for delivery a notification
email will be received informing the sender that their outbound email
has been blocked for delivery
The alert notification provides the sender with a summary of the email
in question, s...
In addition to our monthly release schedule, Proofpoint is
continuously enhancing the Essentials infrastructure for our
customers. Maintenance windows are posted on our support
site https://support.proofpointessentials.com
[https://support.proofpointessen...
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https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/How_TLS_Delivery_Occurs
Situation
The following steps should be taken to route email outbound from
Office 365 to Proofpoint Essentials. These steps will help you
provision/setup outbound mail-flow
Solution
* Configure Outbound Relaying on Proofpoint Essentials
* C...
DOMAINS
Every Internet email address includes a domain, which specifies where
mail should be sent. For instance, the
address joe@mycompany.com directs a message to the user Joe in the
domain mycompany.com. In order for a
domain to receive filtering from ...
NOTE: This knowledgebase does not address misclassifications (i.e.
Spam that got through or desired email that got caught) as there is a
separate knowledgebase article for that.
The Proofpoint Essentials Support Team will need specific details in
order ...
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URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/110_logs/How_To_View_Outlook_Email_Header?mt-draft=true
This article has been migrated to...
https://help.proofpoint.com/Proofpoint_Essentials/user_topics/040_spamsettings/Inbound_%2F%2F_Outbound_UI_Stats_for_Users
Proofpoint Essentials does not support the Outbound relaying of any
email traffic for domains which do not belong to our customers and
which have not been preregistered for a customer.
As such Auto-forwarding messages should be relayed using DNS onl...
This article has been migrated to our Help System
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https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/Other_Features/Inbound_and_Outbound_Email_Limits/Common_errors_related_to_limits_for_sending_and_receiving_email
Customers who have configured a masquerade domain on a virtual SMTP
server may experience problems sending outbound emails through the
Proofpoint Essentials platform. Proofpoint Essentials does not support
the use of masquerade domains - this is because e...
This article has been migrated to our Help System
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URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/030_domains/Bounce_error_-_IP_Address_is_an_open_relay
When an email cannot be delivered and is deferred for whatever reason,
the platform will reattempt delivery of that email as below:
- Immediately, after the first failed attempt, then
- Once per minute for 5 minutes, then
- Every 10 minutes for ...
WHAT IS PROOFPOINT ESSENTIALS EMAIL MANAGEMENT PLATFORM?
The service accepts and processes mail on behalf of its' subscribing
customers. It passes safe traffic on and captures viruses, spam or any
malicious content based on the unique set preferences of...
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URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/hostedemailservices/Proofpoint_Essentials_Response_to_Microsoft_Auto-Encryption
How do I retrieve internet headers from an email message?
The following steps below explain how to provide the Support Team with
email headers
MICROSOFT OUTLOOK 2010 AND 2013
1. DOUBLE CLICK the message to open it in a new window
2. Click File
...
MICROSOFT REMOTE CONNECTIVITY ANALYZER
The Microsoft Remote Connectivity Analyzer
[https://testconnectivity.microsoft.com/] includes a Message Analyzer
tool. Paste the message headers into the field provided and
click ANALYZE HEADERS to produce the repor...
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URL:https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/Other_Features/Reporting_an_email_problem_to_Proofpoint_Support
Reporting an email problem to Proofpoint Essentials Support requires a
few pieces of information that will assist us in narrowing down and
investigating the issue, or even just for us to make useful
suggestions.
NOTE: if this problem is regarding a misc...
This article has been migrated to our Help System
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URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/040_usersandgroups/How_To_Request_Bulk_Sending_Privileges
This article has been migrated to our Help System
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URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/090_filtersandsenderlists/Setting_up_sender_lists/How_to_edit_Safe_and_Blocked_Sender_Lists
SENDING TO DISTRIBUTION GROUPS WITH EXTERNAL DOMAIN RECIPIENTS
Proofpoint Essentials does not currently support the Outbound Relaying
of mail to external domain recipients in a distribution group being
sent to. An external recipient consists of an email...
In short, this can be done using the 'Status' column in the Email Logs
section of the Proofpoint Essentials Interface.
Note: Silent users do not have permission to log into the interface,
hence cannot perform this action. Please contact your admin to
re...
VERIFY THE FOLLOWING:
* THE OUTBOUND RELAY FEATURE IS ENABLED FOR THE COMPANY.
1. Log in to the Proofpoint Essentials user interface
2. Type the customer name into the search bar (top header)
3. Click on Company Settings
4. Click on Features
5. Check t...
This article has been migrated to our Help System
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URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/110_logs/Understanding_Message_Header_Information
This article has been migrated to our Help System
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URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/000_gettingstarted/Understanding_Proofpoint_Essential's_Mail_Flow
This article has been migrated to our Help System
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URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/040_usersandgroups/User_email_address_is_%22marked_as_invalid%22?mt-draft=true
This article has been migrated to...
https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/090_filtersandsenderlists/Word_Matching_in_Filters_and_How_to_Prevent_False_Positives
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