Knowledgebase : User Management
REGISTERING FUNCTIONAL ACCOUNTS MANUALLY 1. While logged into the user interface, navigate to the USERS & GROUPS > click on FUNCTIONAL ACCOUNTS tab. 2. Click on ADD A FUNCTIONAL ACCOUNT button. 3. Enter the NAME. 4. Enter the EMAIL ADDRESS. 5. S...
CUSTOMER LIST INFORMATION For Reseller accounts, a list of customers is found in the Customer tab. You can navigate to the appropriate customer here. However, you can get more detailed information of accounts as well, expanding the table to include the i...
This article has been migrated to our Help System HELP SYSTEM URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/110_reports/Setting_up_Who_Receives_SMTP_Discovery_Reports
This article has been migrated to our Help System HELP SYSTEM URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/040_usersandgroups/What_Are_Groups_and_Functional_Accounts
This article has been migrated to our Help System HELP SYSTEM URL:  https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/040_usersandgroups/How_To_Add_and_Manage_Users
This article has been migrated to our Help System HELP SYSTEM URL:  https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/040_usersandgroups/Is_it_possible_to_convert_a_user_account_to_a_functional_account%3F
MASS UPDATE The mass update feature allows you to apply a change across all or a large set of users. For example, if you have loaded users as silent users you may want to change them to an end user to ensure they receive the quarantine digest and can lo...
SITUATION SMTP Discovery (another way to provisioning new users) allows email to be relayed to non-licensed users. Users become licensed-users when manually added within a span of 30 days, a specified number of valid messages are received for that uniq...
Choosing the SMTP Discovery method to add customer accounts will require a certain amount of on-going management attention and administration to ensure accounts are up to date and license balances are accurate. To make this process more manageable for y...
This article has been migrated to our Help System HELP SYSTEM URL: https://help.proofpoint.com/?title=Proofpoint_Essentials%2FKnowledge_Base%2FHow_To%2527s%2FSteps_for_adding_users_by_CSV_upload
SITUATION When a subscribing organization is using the Proofpoint Essentials service the minimum configuration is that one single domain is filtered by the Proofpoint Essentials service and adding users to the Proofpoint Essentials interface is an esse...