Knowledgebase : User Interface
This article has been migrated to our Help System HELP SYSTEM URL:  https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/090_filtersandsenderlists/How_to_create_a_filter_for_specific_extensions
This article has been migrated to our Help System HELP SYSTEM URL:  https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/030_domains/Adding_a_new_domain_to_an_existing_organization_account
UPDATE YOUR PASSWORD 1. While logged into the user interface, navigate to Users & Groups > Users tab. 2. Locate the user account by name in the list. 3. Click on the desired user name. 4. Enter a new password in the Password and Retype Password fields. ...
This article has been migrated to our Help System Help System URL: https://help.proofpoint.com/How_can_I_check_when_the_automated_user_digest_was_last_ran%3F?mt-draft=true
This article has been migrated to our Help System HELP SYSTEM URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/040_usersandgroups/Creating_another_administrator_account
This article has been migrated to our Help System HELP SYSTEM URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/040_usersandgroups/How_to_Delete_a_User
Because reports cannot be disabled in a bulk manner for functional accounts (under functional accounts tab reports can be enabled /disabled account by account basis) it would need to be disabled for all users and functional accounts  first and then re-ena...
In addition to our monthly release schedule, Proofpoint is continuously enhancing the Essentials infrastructure for our customers. Maintenance windows are posted on our support site https://support.proofpointessentials.com [https://support.proofpointessen...
Your Administrator or Proofpoint Essentials Support Team may request that you identify messages that you need support for by sending its Permalink to the Proofpoint Essentials Support team. A PERMALINK, in the case of Proofpoint Essentials' Interface is...
This article has been migrated to our Help System Help System URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/hostedemailservices/How_to_log_in_with_an_Office_365_Account
DOMAINS Every Internet email address includes a domain, which specifies where mail should be sent. For instance, the address joe@mycompany.com directs a message to the user Joe in the domain mycompany.com. In order for a domain to receive filtering from ...
_INBOUND / OUTBOUND UI STATS FOR USERS_ _HOW TO ACCESS:_ _Go to Users & Groups, here you will see you users displayed by Name/Email Address and following their Role/Aliases and Inbound/Outbound stats. _ _If it is a user your wishing to check their s...
After completing the activation process, follow these steps to log in: 1. Open a web browser and go to: US1 [1] or EU1 [2] as appropriate to your organisation 2. Enter your login email address and password. You will receive your log on inform...
This article has been migrated to our Help System HELP SYSTEM URL:  https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/040_usersandgroups/Mass_Update
THE QUARANTINE DIGEST: The Digests tab provides access to the Quarantine digest settings and facilitates the ability to generate a new and current summary report for the end user. The generated report contains a detailed list of items currently presen...
This article has been migrated to our Help System Help System URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/110_logs/How_to_release_Quarantined_Emails_from_the_User_Interface?mt-draft=true
This article has been migrated to our Help System HELP SYSTEM URL: https://help.proofpoint.com/Proofpoint_Essentials/Knowledge_Base/Account_Management/Proofpoint_Essentials_login_password_Reset
PLEASE FOLLOW THE BELOW STEPS TO ALLOW USERS TO RECEIVE A WELCOME EMAIL.  * Select Users & Groups * Check the checkbox beside the user(s) you wish to send the Welcome email to * Select Mass Update from the drop down list * Check the Send Welcome ...
SPAM SETTINGS Spam settings can be adjusted from the Spam tab under Company Settings. Most of these same settings can also be set from the Spam tab under each individual User (or Functional Account). The spam engine behavior is actually based on each ind...
This article has been migrated to our Help System HELP SYSTEM URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/Other_Features/Support_Ticket_Priorities_and_Service_Level_Agreements_(SLA)
In order to update a ticket, you need to have created a ticket. If you have not done so, please make sure to follow the create a ticket KB [http://support.proofpointessentials.com/index.php?/Knowledgebase/Article/View/143/0/how-to-create-a-ticket-in-the-p...
The Access Control page is used to limit the permissions of a system role that is assigned to a user who has rights to access Proofpoint Essentials. There are 5 roles available to Proofpoint Essentials users and they operate with the following permission ...
After creating a new customer template within the Customers > Templates section there is no 'Enable Email Archive' checkbox under the Features tab. How can this be corrected? This behaviour is as designed. When the 'Enable Email Archive' is checked the ...