Knowledgebase
8AD Sync
Anti Virus
1API
8Automation Settings
1Azure Sync
1Branding
6Digest
5Email Archive
3Emergency Inbox
10Encryption
52Inbound Mail Flow
2Instant Replay
7Legacy Email Archive
5Licensing
11Logs
McAfee Migration
53Outbound Mail Flow
49Provisioning
5Reporting
1Social Patrol
20Spam
1Templates
2URL Defense
23User Interface
11User Management
White-labeling
Knowledgebase : User Interface
This article has been migrated to our Help System
HELP SYSTEM URL:
https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/090_filtersandsenderlists/How_to_create_a_filter_for_specific_extensions
This article has been migrated to our Help System
HELP SYSTEM
URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/030_domains/Adding_a_new_domain_to_an_existing_organization_account
UPDATE YOUR PASSWORD
1. While logged into the user interface, navigate to Users & Groups >
Users tab.
2. Locate the user account by name in the list.
3. Click on the desired user name.
4. Enter a new password in the Password and Retype Password fields.
...
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Help System
URL: https://help.proofpoint.com/How_can_I_check_when_the_automated_user_digest_was_last_ran%3F?mt-draft=true
This article has been migrated to our Help System
HELP SYSTEM
URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/040_usersandgroups/Creating_another_administrator_account
This article has been migrated to our Help System
HELP SYSTEM
URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/040_usersandgroups/How_to_Delete_a_User
Because reports cannot be disabled in a bulk manner for functional
accounts (under functional accounts tab reports can be enabled
/disabled account by account basis) it would need to be disabled for
all users and functional accounts first and then re-ena...
In addition to our monthly release schedule, Proofpoint is
continuously enhancing the Essentials infrastructure for our
customers. Maintenance windows are posted on our support
site https://support.proofpointessentials.com
[https://support.proofpointessen...
Your Administrator or Proofpoint Essentials Support Team may request
that you identify messages that you need support for by sending its
Permalink to the Proofpoint Essentials Support team.
A PERMALINK, in the case of Proofpoint Essentials' Interface is...
This article has been migrated to our Help System
Help System URL:
https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/hostedemailservices/How_to_log_in_with_an_Office_365_Account
DOMAINS
Every Internet email address includes a domain, which specifies where
mail should be sent. For instance, the
address joe@mycompany.com directs a message to the user Joe in the
domain mycompany.com. In order for a
domain to receive filtering from ...
_INBOUND / OUTBOUND UI STATS FOR USERS_
_HOW TO ACCESS:_
_Go to Users & Groups, here you will see you users displayed by
Name/Email Address and following their Role/Aliases and
Inbound/Outbound stats. _
_If it is a user your wishing to check their s...
After completing the activation process, follow these steps to log
in:
1. Open a web browser and go to:
US1 [1] or EU1 [2] as appropriate to your organisation
2. Enter your login email address and password. You will receive your
log on inform...
This article has been migrated to our Help System
HELP SYSTEM
URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/040_usersandgroups/Mass_Update
THE QUARANTINE DIGEST:
The Digests tab provides access to the Quarantine digest settings and
facilitates the ability to generate a new and current summary report
for the end user.
The generated report contains a detailed list of items currently
presen...
This article has been migrated to our Help System
Help System
URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/110_logs/How_to_release_Quarantined_Emails_from_the_User_Interface?mt-draft=true
This article has been migrated to our Help System
HELP SYSTEM
URL: https://help.proofpoint.com/Proofpoint_Essentials/Knowledge_Base/Account_Management/Proofpoint_Essentials_login_password_Reset
PLEASE FOLLOW THE BELOW STEPS TO ALLOW USERS TO RECEIVE A WELCOME
EMAIL.
* Select Users & Groups
* Check the checkbox beside the user(s) you wish to send the Welcome
email to
* Select Mass Update from the drop down list
* Check the Send Welcome ...
SPAM SETTINGS
Spam settings can be adjusted from the Spam tab under Company
Settings. Most of these same settings can also be set from the Spam
tab under each individual User (or Functional Account). The spam
engine behavior is actually based on each ind...
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HELP SYSTEM
URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/Other_Features/Support_Ticket_Priorities_and_Service_Level_Agreements_(SLA)
In order to update a ticket, you need to have created a ticket. If you
have not done so, please make sure to follow the create a ticket KB
[http://support.proofpointessentials.com/index.php?/Knowledgebase/Article/View/143/0/how-to-create-a-ticket-in-the-p...
The Access Control page is used to limit the permissions of a system
role that is assigned to a user who has rights to access Proofpoint
Essentials. There are 5 roles available to Proofpoint Essentials users
and they operate with the following permission ...
After creating a new customer template within the Customers >
Templates section there is no 'Enable Email Archive' checkbox under
the Features tab. How can this be corrected?
This behaviour is as designed. When the 'Enable Email Archive' is
checked the ...
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