Knowledgebase : User Interface
How to create a filter for specific extensions
This article has been migrated to our Help System HELP SYSTEM URL:  https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/090_filtersandsenderlists/How_to_create_a_filter_for_specific_extensions
Add a new domain to an existing account
This article has been migrated to our Help System HELP SYSTEM URL:  https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/030_domains/Adding_a_new_domain_to_an_existing_organization_account
Change EU1/US1 login password
UPDATE YOUR PASSWORD 1. While logged into the user interface, navigate to Users & Groups > Users tab. 2. Locate the user account by name in the list. 3. Click on the desired user name. 4. Enter a new password in the Password and Retype Password fields. ...
Check when user digest last ran
This article has been migrated to our Help System Help System URL: https://help.proofpoint.com/How_can_I_check_when_the_automated_user_digest_was_last_ran%3F?mt-draft=true
Creating another administrator account
This article has been migrated to our Help System HELP SYSTEM URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/040_usersandgroups/Creating_another_administrator_account
Delete a User
This article has been migrated to our Help System HELP SYSTEM URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/040_usersandgroups/How_to_Delete_a_User
Disable Quarantine digest for functional accounts in bulk
Because reports cannot be disabled in a bulk manner for functional accounts (under functional accounts tab reports can be enabled /disabled account by account basis) it would need to be disabled for all users and functional accounts  first and then re-ena...
How is my organization impacted during Proofpoint Essentials main...
In addition to our monthly release schedule, Proofpoint is continuously enhancing the Essentials infrastructure for our customers. Maintenance windows are posted on our support site https://support.proofpointessentials.com [https://support.proofpointessen...
How to get the Permalink of an email log entry
Help article now located- https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/110_logs/How_to_get_the_Permalink_of_an_email_log_entry
How to log in with an Office 365 Account
This article has been migrated to our Help System Help System URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/hostedemailservices/How_to_log_in_with_an_Office_365_Account
How to manage your Domains
DOMAINS Every Internet email address includes a domain, which specifies where mail should be sent. For instance, the address joe@mycompany.com directs a message to the user Joe in the domain mycompany.com. In order for a domain to receive filtering from ...
Inbound / Outbound UI Stats for Users
This article has been migrated to... https://help.proofpoint.com/Proofpoint_Essentials/user_topics/040_spamsettings/Inbound_%2F%2F_Outbound_UI_Stats_for_Users
Logging in to the interface
After completing the activation process, follow these steps to log in: 1. Open a web browser and go to: US1 [1] or EU1 [2] as appropriate to your organisation 2. Enter your login email address and password. You will receive your log on inform...
Mass update feature
This article has been migrated to our Help System HELP SYSTEM URL:  https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/040_usersandgroups/Mass_Update
Quarantine Digests Explained
The new article has been moved to- New Article- https://help.proofpoint.com/Proofpoint_Essentials/user_topics/050_quarantinedigest/053_workingwithyourquarantinedigest?mt-draft=true
Releasing emails from Quarantine
This article has been migrated to our Help System Help System URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/110_logs/How_to_release_Quarantined_Emails_from_the_User_Interface?mt-draft=true
Resetting your Proofpoint Essentials user interface password
This article has been migrated to our Help System HELP SYSTEM URL: https://help.proofpoint.com/Proofpoint_Essentials/Knowledge_Base/Account_Management/Proofpoint_Essentials_login_password_Reset
Sending Welcome Email to multiple Users
PLEASE FOLLOW THE BELOW STEPS TO ALLOW USERS TO RECEIVE A WELCOME EMAIL.  * Select Users & Groups * Check the checkbox beside the user(s) you wish to send the Welcome email to * Select Mass Update from the drop down list * Check the Send Welcome ...
Spam Settings Explained
SPAM SETTINGS Spam settings can be adjusted from the Spam tab under Company Settings. Most of these same settings can also be set from the Spam tab under each individual User (or Functional Account). The spam engine behavior is actually based on each ind...
Ticket Priorities and Service Level Agreements (SLA)
This article has been migrated to our Help System HELP SYSTEM URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/Other_Features/Support_Ticket_Priorities_and_Service_Level_Agreements_(SLA)
Updating ticket in the Proofpoint Essentials Support portal
In order to update a ticket, you need to have created a ticket. If you have not done so, please make sure to follow the create a ticket KB [http://support.proofpointessentials.com/index.php?/Knowledgebase/Article/View/143/0/how-to-create-a-ticket-in-the-p...
User Access Control
The Access Control page is used to limit the permissions of a system role that is assigned to a user who has rights to access Proofpoint Essentials. There are 5 roles available to Proofpoint Essentials users and they operate with the following permission ...
Why is the enable Archive checkbox missing from the new customer ...
After creating a new customer template within the Customers > Templates section there is no 'Enable Email Archive' checkbox under the Features tab. How can this be corrected? This behaviour is as designed. When the 'Enable Email Archive' is checked the ...