Knowledgebase : User Interface
How to create a filter for specific extensions
This KB article will walk you through how to create a filter rule for specific extensions and/or filenames and block them from end users. In addition, you may want to review these articles for a more broad view on our filters: * Essentials Filte...
Add a new domain to an existing account
This article has been migrated to our Help System HELP SYSTEM URL:  https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/030_domains/Adding_a_new_domain_to_an_existing_organization_account
Certificate Error for Users accessing Proofpoint Essentials user ...
Problem: Users who are running Windows XP and using Internet Explorer to access the Proofpoint Essentials user interface may get a certificate error. This is due to known incompatibilities between Windows XP/Internet Explorer and Proofpoint’s web serv...
Change EU1/US1 login password
UPDATE YOUR PASSWORD 1. While logged into the user interface, navigate to Users & Groups > Users tab. 2. Locate the user account by name in the list. 3. Click on the desired user name. 4. Enter a new password in the Password and Retype Password fields. ...
Check when user digest last ran
CHECK WHEN USER DIGEST LAST RAN These are the steps to see when the user's digest last ran * Log into your user portal, i.e US1 or EU1. * If you are a partner, look through your customer list by searching. * Once the domain is located, go to the ...
Creating another administrator account
You can create an administrator account by creating a new user or editing an existing user and then changing the desired user privileges to Organisation Administrator or above:
Delete a User
This article has been migrated to our Help System HELP SYSTEM URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/040_usersandgroups/How_to_Delete_a_User
Disable Quarantine digest for functional accounts in bulk
Because reports cannot be disabled in a bulk manner for functional accounts (under functional accounts tab reports can be enabled /disabled account by account basis) it would need to be disabled for all users and functional accounts  first and then re-ena...
How is my organization impacted during Proofpoint Essentials main...
In addition to our monthly release schedule, Proofpoint is continuously enhancing the Essentials infrastructure for our customers. Maintenance windows are posted on our support site https://support.proofpointessentials.com [https://support.proofpointessen...
How to get the Permalink of an email log entry
Your Administrator or Proofpoint Essentials Support Team may request that you identify messages that you need support for by sending its Permalink to the Proofpoint Essentials Support team. A PERMALINK, in the case of Proofpoint Essentials' Interface is...
How to log in with an Office 365 Account
This article has been migrated to our Help System Help System URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/hostedemailservices/How_to_log_in_with_an_Office_365_Account
How to manage your Domains
DOMAINS Every Internet email address includes a domain, which specifies where mail should be sent. For instance, the address joe@mycompany.com directs a message to the user Joe in the domain mycompany.com. In order for a domain to receive filtering from ...
Inbound / Outbound UI Stats for Users
_INBOUND / OUTBOUND UI STATS FOR USERS_ _HOW TO ACCESS:_ _Go to Users & Groups, here you will see you users displayed by Name/Email Address and following their Role/Aliases and Inbound/Outbound stats. _ _If it is a user your wishing to check their s...
Logging in to the interface
After completing the activation process, follow these steps to log in: 1. Open a web browser and go to: US1 [1] or EU1 [2] as appropriate to your organisation 2. Enter your login email address and password. You will receive your log on inform...
Mass update feature
MASS UPDATE The mass update feature allows you to apply a change across all or a large set of users. For example, if you have loaded users as silent users you may want to change them to an end user to ensure they receive the quarantine digest and can lo...
Quarantine Digests Explained
THE QUARANTINE DIGEST: The Digests tab provides access to the Quarantine digest settings and facilitates the ability to generate a new and current summary report for the end user. The generated report contains a detailed list of items currently presen...
Releasing emails from Quarantine
Proofpoint Essentials allows End Users, Org Admins, Channel Admins to release quarantine emails from the User Interface (UI). To do this login to the UI * _CLICK ON LOGS_ * _CLICK ON THE USER NAME FOR THE LOGS THAT YOU WISH TO SEARCH_ * _CHOOSE ...
Resetting your Proofpoint Essentials user interface password
* Simply go to the Proofpoint Essentials Web Interface site. This depends on which datacentre you are in:  * https://eu1.proofpointessentials.com [https://eu1.proofpointessentials.com] * https://us1.proofpointessentials.com [https://us1.proofpointe...
Sending Welcome Email to multiple Users
PLEASE FOLLOW THE BELOW STEPS TO ALLOW USERS TO RECEIVE A WELCOME EMAIL.  * Select Users & Groups * Check the checkbox beside the user(s) you wish to send the Welcome email to * Select Mass Update from the drop down list * Check the Send Welcome ...
Spam Settings Explained
SPAM SETTINGS Spam settings can be adjusted from the Spam tab under Company Settings. Most of these same settings can also be set from the Spam tab under each individual User (or Functional Account). The spam engine behavior is actually based on each ind...
Ticket Priorities and Service Level Agreements (SLA)
This article has been migrated to our Help System HELP SYSTEM URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/Other_Features/Support_Ticket_Priorities_and_Service_Level_Agreements_(SLA)
Updating ticket in the Proofpoint Essentials Support portal
In order to update a ticket, you need to have created a ticket. If you have not done so, please make sure to follow the create a ticket KB [http://support.proofpointessentials.com/index.php?/Knowledgebase/Article/View/143/0/how-to-create-a-ticket-in-the-p...
User Access Control
The Access Control page is used to limit the permissions of a system role that is assigned to a user who has rights to access Proofpoint Essentials. There are 5 roles available to Proofpoint Essentials users and they operate with the following permission ...
Why is the enable Archive checkbox missing from the new customer ...
After creating a new customer template within the Customers > Templates section there is no 'Enable Email Archive' checkbox under the Features tab. How can this be corrected? This behaviour is as designed. When the 'Enable Email Archive' is checked the ...