Knowledgebase
AD Sync (8)
[Setup Step 3]: Firewall lockdown options for Email & LDAP Discovery
Active Directory Error Codes
Active Directory settings
AD Sync - "The procedure seems to have been successful"
Anti Virus
API (1)
Is an API available?
Automation Settings (8)
DLP - SSN
Error when saving a filter: Email address pattern 'example@domain.com, *@domain2.com' contains invalid characters
Essentials Filters: Expanded overview
Essentials Filters: File extensions
Azure Sync (1)
Azure Active Directory Sync
Branding (1)
Partner Branding
Digest (6)
Digest Report not received
Digest Settings
Error Releasing from Digests
General Failure Message in Outlook when trying to use the Digest
Email Archive (5)
Configuring Journaling for Exchange 2013/2016 via IMAP
Configuring Office 365 Remote Journaling
Configuring Remote (SMTP) Journaling for Exchange 2013/2016
Does the archive support remote journaling for Office 365?
Emergency Inbox (3)
Emergency Inbox
How to access Emergency Inbox
Spooling Alerts
Encryption (10)
Error with opening encrypted emails & attachments
How do I know my Encrypted email was sent?
How to Reset my password for the Encryption Portal
How to set-up Email Encryption
Inbound Mail Flow (52)
'552 5.3.4 Message size exceeds fixed maximum message’ even though Email size is less than max receive size
[Setup Step 4]: Instructions for changing MX records
554 5.7.1: Relay access denied
Acceptable Use Policy for Inbound and Outbound Email
Instant Replay (2)
Instant Replay Feature explained
Trouble-shooting possible email delivery problems using the Proofpoint Essentials Interface
Legacy Email Archive (7)
Archive connection failing with error “There was a problem connecting to the server” when performing connection test
Archive connection test is successful and is retrieving some email from journal account but connection is often stopping
Does the archive support remote journaling for Office 365?
Is it possible to create an insecure IMAP connection (port 143) within the new archive solution?
Licensing (5)
Customer Account Settings
Licensing
Terms Of Service & EULA
What happens if I don’t renew?
Logs (11)
Bounces and Deferrals
How to get the Permalink of an email log entry
Log Details Button
Releasing emails from Quarantine
McAfee Migration
Outbound Mail Flow (52)
'552 5.3.4 Message size exceeds fixed maximum message’ even though Email size is less than max receive size
[Setup Step 5]: (Optional): Instructions on activating Proofpoint Essentials for an organization's outbound email
554 5.7.1: Relay access denied
Acceptable Use Policy for Inbound and Outbound Email
Provisioning (48)
[Setup Step 1]: Instructions for activating Proofpoint Essentials for a domain's inbound email
[Setup Step 2]: Creating Users
[Setup Step 3]: Firewall lockdown options for Email & LDAP Discovery
[Setup Step 4]: Instructions for changing MX records
Reporting (5)
Building and Sending Reports
Disable Quarantine digest for functional accounts in bulk
Inbound / Outbound UI Stats for Users
Ticket Priorities and Service Level Agreements (SLA)
Social Patrol (1)
Proofpoint Essentials Social Media Account Protection
Spam (20)
Acceptable Use Policy for Inbound and Outbound Email
Adding a Spam-reporting footer to inbound email
Anti-Spoofing Tool for Essentials
Customer suddenly started receiving an inordinate amount of unwanted email
Templates (1)
Customer Templates
URL Defense (2)
How to troubleshoot issues when URL Defense is not working
What is URL Defense? How to Enable it? How does it work?
User Interface (23)
Add a new domain to an existing account
Change EU1/US1 login password
Check when user digest last ran
Creating another administrator account
User Management (11)
Adding AD Functional accounts manually
Customer list information
Determining who receives SMTP Discovery Report
Groups Vs Functional Accounts
White-labeling
   
[Setup Step 1]: Instructions for activating Proofpoint Essentials...
This KB article assumes that an organisation account has been created in Proofpoint Essentials, and a privileged user account exists and is being used to manage this organisation. If you have a question related to POP or IMAP, please see the knowledge bas...
Importing email into the Essentials Email Archive
This article has been migrated to our Help System Help System URL: https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/150_emailarchive/Importing_data_into_the_Essentials_Email_Archive?mt-draft=true
Proofpoint Essentials Data Center Information
This article has been migrated to our Help System HELP SYSTEM URL:  https://help.proofpoint.com/Proofpoint_Essentials/Administrator_Topics/000_gettingstarted/020_connectiondetails
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