Knowledgebase: Legacy Email Archive
Why is the enable Archive checkbox missing from the new customer templates?
Posted by Warren B, Last modified by David Szoke on 19 January 2018 07:24 PM

After creating a new customer template within the Customers > Templates section there is no 'Enable Email Archive' checkbox under the Features tab. How can this be corrected?

This behaviour is as designed. When the 'Enable Email Archive' is checked the archive service requires a domain to be provided and as a template does not contain a domain until the account is created the call will fail.

The workaround is to first create the account from the template and then once it has a domain, check the 'Enable Email Archive'.

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