Knowledgebase: AD Sync
Items hidden from Addressbook cannot be synced via AD sync
Posted by Muhammad Ahmed, Last modified by David Szoke on 27 April 2018 08:38 PM

This article explains what to do when AD sync within ProofPoint Essentials is unable to fetch hidden items from Active Directory even with the option : ‘Include items hidden from GAL’  (Active Directory tab -> What to sync) checked.

Parameter on the AD side that needs to be verified to make sure its setup correctly:

 ‘ShowInAddressBook’ .Make sure it’s value is set .

Once value is correctly changed AD sync would be able to see these accounts with the option: ‘Include items hidden from GAL’  checked

Apart from these also make sure under the properties tab for an account there is an Email address added otherwise sync would be unable to pick it up.


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