Knowledgebase: Automation Settings
Error when saving a filter: Email address pattern ', *' contains invalid characters
Posted by Aaron T, Last modified by David Szoke on 05 January 2018 06:15 PM

When attempting to create a filter (as outlined in Knowledge Base Article Essentials Filters: Expanded Overview) for an organisation or user with multiple sender/recipient email addresses or domains, you may receive an error after clicking the 'Save Filter' button:


Email address pattern ', *' contains invalid characters


To resolve this error, in the 'Filter Builder' section of the Filters page, click on second drop down box under If condition - the drop down list will have number of states - IS, IS NOT, IS ANY OF, IS NONE OF. In this instance, as there are multiple email addresses/domains being used in the rule, ensure you have selected the operator 'IS ANY OF' or 'IS NONE OF' (as appropriate to your rule).

You should now be able to save your filter.

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